Refund & cancellation policy

The short version: you can cancel for a refund within 7 days of buying, as long as you haven’t sent any invitations yet (less the card processing fee). In Israel, the EU and the UK you have 14 days, as the law there requires. Once your invitations have gone out, the service has been delivered, so it can’t be refunded, except where the law says otherwise.

Last updated: 31 October 2026

Draft: these documents are being reviewed by our lawyers before TheParty.day launches, and may still change.

01Which rule applies to you

Where you buyTime to cancelBefore invitations are sentAfter invitations are sent
Israel (paying in ₪)14 daysRefund, less a cancellation fee of 5% or ₪100, whichever is lowerNo refund, as far as the law allows (see “Israel” below)
EU, EEA and UK14 daysFull refundYou pay for the part of the service already provided; we refund the rest
Canada7 daysRefund, less the card processing feeNo refund
US and everywhere else7 daysRefund, less the card processing feeNo refund

Days are counted from the day you pay (in Israel, from the day you get our confirmation email, if that’s later). Which row applies depends on the currency you pay in and your billing address.

The card processing fee is the fee our payment provider charged on your payment and doesn’t give back when we refund, usually about 3% plus 30 cents. We show the exact amount when we confirm your refund. It’s never deducted in Israel (where the cancellation fee applies instead), the EU or the UK, or when you cancel because of a fault on our side.

02When invitations count as sent

Your invitations count as sent from the first moment any of them goes out: when TheParty.day sends one for you by WhatsApp, SMS or email, when you share or copy an invitation link or your open RSVP link, or when a guest first replies, whichever comes first.

Before your first send, we remind you that sending ends your refund. If you ask to cancel first, sending afterwards doesn’t change the answer.

03Upgrades, add-ons and message packs

  • Each purchase has its own cancellation period, counted from the day you paid for it.
  • Upgrades and add-ons used in your invitation (designs, envelopes, games, seating, albums) follow the same rule as your plan.
  • A message pack can be refunded within its cancellation period as long as none of its messages has been used.
  • If you cancel a plan, your party goes back to the Free plan. Your guest list and replies stay.
  • The Free plan costs nothing, so there’s nothing to refund.

04How to cancel

05Israel

For purchases in shekels, sold by the service operator, under the Consumer Protection Law, 5741-1981:

  • You may cancel within 14 days of the purchase, or of receiving our confirmation with the transaction details, whichever is later.
  • We refund within 14 days of receiving your notice, less a cancellation fee of 5% of the price or ₪100, whichever is lower.
  • There’s no cancellation fee if you cancel because the service wasn’t provided as described, was faulty, or wasn’t provided on time.
  • Once your invitations have been sent, the service has been provided. As far as the law allows, it can no longer be cancelled. If the law entitles you to cancel anyway, we refund the price less the cancellation fee and the value of the service you already received.
  • People with disabilities, senior citizens and new immigrants, as the law defines them, may cancel within four months where the purchase included a conversation with us, including by electronic means.

06EU, EEA and UK

  • If you live in the EU, the EEA or the UK, you have 14 days from the day you buy to cancel (your right of withdrawal), without giving a reason.
  • At checkout you ask us to start right away, and confirm you understand what that means. If you cancel before any invitation is sent, we refund everything.
  • If you cancel within the 14 days but after invitations were sent, you pay for the part of the service already provided, in proportion to the whole service, and we refund the rest.
  • Once the service has been fully provided, the right to cancel ends.
  • A clear statement is enough to cancel, for example an email. You may use the model form below, but you don’t have to.

07Model withdrawal form (EU, EEA and UK)

To Creative Cutz Toronto, Toronto, Ontario, Canada, email: info@theparty.day:To Creative Cutz Toronto, Toronto, Ontario, Canada, email: info@theparty.day:To Creative Cutz Toronto, Toronto, Ontario, Canada, email: info@theparty.day:To Creative Cutz Toronto, Toronto, Ontario, Canada, email: info@theparty.day:To Creative Cutz Toronto, Toronto, Ontario, Canada, email: info@theparty.day:To Creative Cutz Toronto, Toronto, Ontario, Canada, email: info@theparty.day:

I hereby give notice that I withdraw from my contract for the following service: [plan or add-on, and the party’s name]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [today’s date].

08Canada

  • Purchases in Canada are sold by Creative Cutz Toronto, Toronto, Ontario, Canada.
  • You can cancel within 7 days of buying for a refund, less the card processing fee, as long as no invitation has been sent.
  • Your rights under your province’s consumer protection law still apply. For example, under Ontario’s Consumer Protection Act, 2002 and Quebec’s Consumer Protection Act, you may cancel an online purchase within 7 days after receiving your copy of the agreement if we didn’t give you the information the law requires, or within 30 days if we didn’t send you a copy. In those cases we refund in full within 15 days.

09US and everywhere else

  • You can cancel within 7 days of buying for a refund, less the card processing fee, as long as no invitation has been sent. After that, or once invitations have been sent, purchases are final.
  • Any rights you have under the law where you live still apply.

10If something goes wrong on our side

If we couldn’t provide what you paid for (for example, a fault on our side kept your invitations from going out), tell us. We’ll put it right or refund you, in part or in full, whatever the time limits above say.

Please contact us before disputing a charge with your bank. We can usually sort things out faster.